CRM / DDX Program
Ask your company about support for joining these professional development programs.
このプログラムのお支払い・ご精算については、人材•自己啓発制度の一環として、人事部にお問い合わせ下さい。
このプログラムのお支払い・ご精算については、人材•自己啓発制度の一環として、人事部にお問い合わせ下さい。
Choose Your Level of Growth.
"Design the Journeys Customers Actually Remember"
Journey Builder
Build a durable foundation in journey mapping, CRM platform logic, and segmentation — the operating literacy every lifecycle role now requires.
You will use AI to spot patterns in customer behavior data and turn them into segment-ready insights.
Commitment:
6–8 weeks, 3–5 hrs / week
(onboarding included upon enrollment)
MODULES
- Journey Mapping
- Applying Data Systems / Structure
- CRM Platforms and Segmentation Logic
- Audience Identity and Lifecycle Stages
- Insight from Behavioral and Transactional Data
Journey Designer
Design and optimize end-to-end journeys across multiple channels, incorporate cross-functional input, and leave with a structured portfolio built toward loyalty.
Build personalization and automation flows with AI that adapt to real customer behavior in real time.
Commitment:
10–12 weeks, 5–8 hrs/week (includes 4 hours of 1:1 coaching via email / Zoom)
MODULES
- Behavioral Trends
- Personalization and Automation
- Enhancing Retention Channels
- Journey Planning with Cross-Functional Teams
- CRM / CX Portfolio Development
Experience Director
Operate as an senior advisor covering customer experience and retention economics — building and defending a strategy thesis at the board level.
Lead AI optimization to aid sales and marketing operations, translating output to match executive-level decisions.
Commitment:
Commitment:
12 weeks, 8–12 hours/week (includes 12 hours of 1:1 coaching via email / Zoom)
MODULES
- DDX Planning
- Agility, Innovation & Resilience Strategy
- 1st / 2nd Party Data Optimization
- Retention & Lifecycle Investments
- AI Optimization of DDX Operations
Still Need More Details?
Perplexity for Agentic AI & Context Engineering
Our content prepares you to adapt to a rapidly changing world. Self-guided courses are supported with proprietary frameworks powered by Perplexity.
Seamless Integration and Delivery with Notion
Course materials are available through shared templates to structure inputs, unify brainstorming, and facilitate learning pathways all within Notion.
Credentials
Join an expanding cohort of global professionals advancing into the next age of Agentic AI
advising organizations on strategy, brand, and operating practice across Japan / APAC
taught across 20+ years of seminars and workshops at corporations and universities
Corporate invoicing available on request; direct billing by credit card for individuals
Course & Workshop Testimonials
Pietro Fugazzaro |
CEO | NOBOCOThe courses have given me deeper insights into developing my market-entry business in Osaka, as I bridge the gap between Italy and Japan / APAC.
Cecile Izawa
Senior Producer | BIJOUXThe paths showed me new ways to use my fashion and lifestyle network for real business opportunities with partners and audiences abroad and in Japan.
Richard Končol
CRM Exec | Brompton BicycleThe frameworks made it easy to map where I am now and where I’m headed, helping me understand my strengths in my role and how to navigate it.
Joaquin Hernandez
Creative Director | KWKI’ve used what I learned across several learning paths to reposition and transform my business while relocating from Los Angeles to Japan.
Paths at a Glance
Personal onboarding provided for all paths to create your fully customized learning experience.
(2 hours via ZOOM)
(2 hours via ZOOM)
| Feature | Journey Builder | Journey Designer | Experience Director |
|---|---|---|---|
| Coaching | — | 4 hrs 1-to-1 | 12 hrs 1-to-1 |
| Timeline | 6–8 weeks | 10–12 weeks | 12 weeks (Intensive) |
| Investment | $625 USD / year | $1,550 USD / year | $4,250 USD / year |
| Best for | Entry Level | Mid-Level Leads | Senior Executives |
YOUR INVESTMENT IS PROTECTED
✓ 7-day money-back guarantee if program doesn't meet your expectations
✓ Annual membership — no long-term contract
✓ Immediate access to all course materials upon enrollment
✓ Corporate invoicing available for company reimbursement
(人材•自己啓発制度対応)
✓ Annual membership — no long-term contract
✓ Immediate access to all course materials upon enrollment
✓ Corporate invoicing available for company reimbursement
(人材•自己啓発制度対応)